FAQ's

Frequently Asked Questions (FAQ)

Welcome to the Fragranzia.Store FAQ page. Here you'll find answers to the most common questions about our products, orders, shipping, returns, and more.

1. Are your perfumes 100% authentic?

Yes. At Fragranzia.Store, we are committed to offering 100% genuine and authentic fragrances sourced from trusted suppliers. We never sell counterfeit or imitation products.

2. Where do you ship?

We currently deliver throughout the United Kingdom. We hope to expand our shipping destinations in the future.

3. How long does delivery take?

  • Order Processing: 1–2 Business Days

  • Standard Delivery: 2–5 Business Days

  • Express Delivery (where available): 1–2 Business Days

Delivery times may vary during busy periods or due to courier delays.

4. How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with tracking information (where available), allowing you to monitor your shipment.

5. Can I cancel my order?

Yes, but only before your order has been dispatched. Once your order has been shipped, it can no longer be cancelled and must follow our Returns Policy.

6. What is your return policy?

You may return eligible items within 30 days of delivery, provided they are unopened, unused, and in their original packaging.

For hygiene reasons, opened fragrances cannot be returned unless they are faulty or supplied incorrectly.

7. What should I do if my order arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

8. Which payment methods do you accept?

We accept secure payments through trusted payment providers, including major credit and debit cards, as well as other payment methods available at checkout.

9. Is shopping on Fragranzia.Store secure?

Absolutely. Our website uses secure encryption technology to protect your personal and payment information, ensuring a safe shopping experience.

10. Do you offer free shipping?

From time to time, we run free shipping promotions. Any qualifying offers will be clearly displayed on our website.

11. Do you sell tester perfumes?

Unless clearly stated in the product description, all products sold by Fragranzia.Store are standard retail items supplied in their original packaging.

12. Can I change my delivery address after placing an order?

If your order has not yet been dispatched, please contact us as soon as possible. We'll do our best to update your delivery details before shipment.

13. How can I contact customer support?

You can reach our customer support team using the details below:

📧 Email: support@fragranzia.store

📞 Phone: +44 20 8687 1797

📍 Address:
Fragranzia.Store
St Mark's Rd
Mitcham, Greater London CR4 2LF
United Kingdom

We aim to respond to all enquiries within 24 business hours.

Still Have Questions?

If you can't find the answer you're looking for, our friendly customer support team is always happy to help. Simply email us or call us during business hours, and we'll assist you as quickly as possible.

Thank you for choosing Fragranzia.Store. We appreciate your trust and look forward to serving you.