Refund & Returns Policy

Refund & Returns Policy

Effective Date: July 28, 2026

At Fragranzia.Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Returns & Refund Policy carefully before requesting a return.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

  • Is unused and unopened.

  • Is in its original condition and original packaging.

  • Includes all original labels, accessories, and documentation.

  • Is accompanied by proof of purchase or your order confirmation.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with unless they are faulty or supplied in error.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon arrival:

  • Opened or used fragrances

  • Products with broken security seals

  • Gift cards

  • Clearance or final sale items (where stated)

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Once your claim has been reviewed, we will arrange a replacement, exchange, or refund where appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

  • Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

Exchanges

We only replace items if they are damaged, defective, or incorrectly supplied.

If you require an exchange, please contact our customer support team before returning your item.

Return Shipping

If the return is due to a change of mind, the customer is responsible for the cost of returning the item.

If the return is due to our error, a damaged product, or a faulty item, Fragranzia.Store will cover the reasonable return shipping costs.

We recommend using a tracked delivery service when returning any item, as we cannot be responsible for parcels lost during return transit.

Order Cancellations

Orders may only be cancelled before they have been dispatched.

If your order has already been shipped, you will need to follow our standard return procedure after receiving the parcel.

Refused or Undeliverable Orders

If an order is returned to us because:

  • An incorrect delivery address was provided,

  • Delivery was repeatedly refused,

  • The parcel was not collected,

any refund issued may be reduced by the original shipping costs and any return charges incurred.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.

Contact Us

If you have any questions about our Returns & Refund Policy or need assistance with a return, please contact us.

Fragranzia.Store

📧 Email: support@fragranzia.store

📞 Phone: +44 20 8687 1797

📍 Address:
St Mark's Rd
Mitcham, Greater London CR4 2LF
United Kingdom

Our customer support team aims to respond to all return and refund enquiries within 24–48 business hours.