Shipping Policy

Effective Date: July 28, 2026

Thank you for shopping with Fragranzia.Store. We are committed to delivering your order quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver your purchases.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or UK public holidays will be processed on the next business day.
During peak periods, promotions, or holiday seasons, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Shipping Destinations

We currently ship to addresses across the United Kingdom.

We may expand our shipping services to additional countries in the future. Any updates will be announced on our website.

Estimated Delivery Times

Estimated delivery times after dispatch are as follows:

Standard UK Delivery: 2–5 Business Days
Express UK Delivery (if available): 1–2 Business Days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, Fragranzia.Store may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking details (where available), allowing you to monitor your parcel's progress.

If you do not receive your tracking information within a reasonable time, please contact our customer support team.

Delivery Information

Please ensure that your shipping address is complete and accurate before placing your order.

Fragranzia.Store cannot be held responsible for delays or failed deliveries caused by:

Incorrect or incomplete delivery addresses
Customer unavailability during delivery
Courier service delays
Severe weather conditions
Customs or government inspections (where applicable)

If a parcel is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply before the order can be re-dispatched.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
Clear photographs of the product and packaging
A brief description of the issue

We will investigate your claim and provide an appropriate resolution as quickly as possible.

Lost Parcels

If you believe your parcel has been lost during transit, please contact us.

We will work directly with the courier to investigate the shipment and keep you informed throughout the process. Where appropriate, a replacement or refund will be arranged in accordance with our Refund Policy.

Delivery Restrictions

Due to shipping regulations, certain fragrance products may be subject to transportation restrictions depending on the courier's policies.

We reserve the right to select the most suitable delivery service for your order to ensure safe and compliant transportation.

Contact Us

If you have any questions regarding our Shipping Policy or the status of your order, please contact us.

Fragranzia.Store

📧 Email: support@fragranzia.store

📞 Phone: +44 20 8687 1797

📍 Address:
St Mark's Rd
Mitcham, Greater London CR4 2LF
United Kingdom

We aim to respond to all shipping-related enquiries within 24 business hours.