Terms of service

Terms of Service

Effective Date: July 28, 2026

Welcome to Fragranzia.Store. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Us

Fragranzia.Store is an online retailer offering premium fragrances and related products to customers within the United Kingdom.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use our website only for lawful purposes.

3. Products & Availability

We make every effort to ensure that product descriptions, images, and prices are accurate.

However:

  • Product packaging may vary from the images displayed.

  • Colours may appear differently depending on your device.

  • Availability is subject to stock.

  • We reserve the right to discontinue or limit the sale of any product without prior notice.

4. Pricing

All prices displayed on Fragranzia.Store are shown in British Pounds (£ GBP).

We reserve the right to change prices at any time without prior notice.

In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

5. Orders

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse or cancel any order for reasons including:

  • Suspected fraud

  • Payment issues

  • Incorrect pricing

  • Product unavailability

  • Breach of these Terms

If payment has already been taken, a full refund will be issued where applicable.

6. Payment

Payments are processed securely through trusted third-party payment providers.

Fragranzia.Store does not store your full payment card details.

7. Shipping

Delivery times are estimates only.

We are not responsible for delays caused by:

  • Courier companies

  • Severe weather

  • Public holidays

  • Incorrect delivery addresses

  • Events beyond our reasonable control

Please refer to our Shipping Policy for complete delivery information.

8. Returns & Refunds

Returns and refunds are handled in accordance with our Refund & Returns Policy.

Please review that policy before requesting a return.

9. Intellectual Property

All content on Fragranzia.Store, including but not limited to:

  • Logos

  • Graphics

  • Images

  • Product descriptions

  • Website design

  • Text

  • Branding

is the property of Fragranzia.Store or its respective owners and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorised access to our systems.

  • Upload malicious software or harmful code.

  • Interfere with the security or operation of the website.

  • Use our content without permission.

11. Limitation of Liability

To the fullest extent permitted by law, Fragranzia.Store shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon publication on this page.

Continued use of our website after changes have been posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable law.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Fragranzia.Store

📧 Email: support@fragranzia.store

📞 Phone: +44 20 8687 1797

📍 Address:
St Mark's Rd
Mitcham, Greater London CR4 2LF
United Kingdom

We aim to respond to all enquiries within 24–48 business hours.