Privacy Policy

Privacy Policy

Effective Date: July 28, 2026

At Fragranzia.Store ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from Fragranzia.Store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name

  • Billing Address

  • Shipping Address

  • Email Address

  • Phone Number

  • Payment Information (processed securely by our payment providers)

  • Order History

Technical Information

We automatically collect certain information, including:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Our Website

  • Referral Website

  • Cookies and Similar Technologies

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Provide order confirmations and shipping updates

  • Respond to customer enquiries

  • Improve our website and customer experience

  • Prevent fraud and unauthorised transactions

  • Comply with legal and regulatory obligations

  • Send promotional emails (only if you have subscribed)

  • Analyse website traffic and performance

Payment Information

Your payment security is important to us.

All payments are securely processed through trusted third-party payment providers. Fragranzia.Store does not store or have access to your full debit or credit card details.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart

  • Save your preferences

  • Improve website functionality

  • Analyse visitor behaviour

  • Deliver personalised advertising where applicable

You can disable cookies through your browser settings at any time; however, some features of our website may not function correctly.

Sharing Your Information

We only share your information when necessary to operate our business.

This may include:

  • Payment Service Providers

  • Shipping & Delivery Partners

  • Website Hosting Providers

  • Analytics Providers

  • Marketing Platforms (where consent has been given)

  • Government Authorities when legally required

We never sell, rent, or trade your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our policies

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

If you are located in the United Kingdom or other applicable jurisdictions, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict certain processing activities

  • Object to marketing communications

  • Withdraw consent at any time

  • Request a copy of your personal data

To exercise these rights, please contact us using the details below.

Email Marketing

If you choose to subscribe to our newsletter, we may send promotional emails regarding:

  • New arrivals

  • Exclusive offers

  • Product launches

  • Seasonal promotions

You may unsubscribe at any time by clicking the Unsubscribe link included in every marketing email.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy policies or practices of external websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Fragranzia.Store is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

Although no online system can be guaranteed to be completely secure, we continuously work to protect your information using industry-standard security practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices.

Any updates will be posted on this page with the revised Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Fragranzia.Store

📧 Email: support@fragranzia.store

📞 Phone: +44 20 8687 1797

📍 Address:
St Mark's Rd
Mitcham, Greater London CR4 2LF
United Kingdom

We aim to respond to all privacy-related enquiries within 24–48 business hours.