Payment Policy


Effective Date: July 28, 2026

At Fragranzia.Store, we are committed to providing a secure and convenient payment experience. Please read our Payment Policy carefully before placing an order.

Accepted Payment Methods

We accept a variety of secure payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal (where available)

The payment methods displayed at checkout may vary depending on your location and device.

Secure Payments

Your security is our priority. All transactions made on Fragranzia.Store are processed through trusted and encrypted payment gateways.

We do not store your debit or credit card details on our servers.

Payment Authorization

When you place an order, your payment will be authorised and processed immediately.

If your payment cannot be authorised, your order will not be processed until successful payment has been received.

Currency

All prices on Fragranzia.Store are displayed and charged in British Pounds Sterling (£ GBP) unless otherwise stated.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.

If you do not receive your confirmation email, please check your spam or junk folder before contacting our support team.

Failed or Declined Payments

A payment may be declined for several reasons, including:

  • Insufficient funds

  • Incorrect payment information

  • Bank security checks

  • Card restrictions

  • Technical issues with the payment provider

If your payment is declined, please try another payment method or contact your bank for assistance.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your bank or payment provider but are generally completed within 5–10 business days.

Please refer to our Refund & Returns Policy for full details.

Fraud Prevention

To protect our customers, we reserve the right to cancel or place orders on hold if we suspect fraudulent activity, unauthorised transactions, or unusual purchasing behaviour.

Additional verification may be requested before an order is approved.

Contact Us

If you have any questions regarding payments or experience any issues during checkout, please contact us.

Fragranzia.Store

Email: support@fragranzia.store

Phone: +44 20 8687 1797

Business Address:
Mitcham, Greater London CR4 2LF
United Kingdom

Our customer support team aims to respond to all payment-related enquiries within 24 business hours.